PUZZLE 3D Contact and support — Puzzle 3D =============================== Last updated: September 10, 2026 · Publisher: Charles Venayre Version française : https://hukhymphvuyduftogcpz.supabase.co/functions/v1/legal/contact A question, a bug, a suggestion? Write to us — Puzzle 3D is built by one person and every message is read. E-mail: charlesvenayre@me.com We usually reply within 2 business days. Please mention your device (iPhone or iPad), iOS version and app version (shown in My account) to help us reproduce the problem. DELETE YOUR ACCOUNT ------------------- You can delete your account and all associated data yourself, directly in the app: My account → Delete my account. Deletion is immediate and irreversible: profile, friendships, invitations, shared puzzles and their images are permanently erased from our servers. Puzzles kept only on your device are not affected. If you can no longer access the app, send the request from the e-mail address linked to your account to charlesvenayre@me.com and we will delete it for you. CREDITS, SUBSCRIPTION AND REFUNDS --------------------------------- Credit packs and the Puzzle Plus subscription are billed by Apple. To cancel or change the subscription, or to request a refund, use your Apple account settings (Settings → your name → Subscriptions) or reportaproblem.apple.com (https://reportaproblem.apple.com). We cannot issue refunds ourselves. Credit packs are consumed as you use them and are not restorable; the subscription can be restored from the credits drawer (Restore purchases). A SHARED PUZZLE DOES NOT WORK ----------------------------- Both players need the same version of the app and a network connection. Without an account, you can still join a puzzle with its code: you will play on a placeholder picture until the creator's photo is available. Joining again with the same code simply reopens the puzzle. ---------------------------------------- • About Puzzle 3D : https://hukhymphvuyduftogcpz.supabase.co/functions/v1/legal?lang=en • Privacy : https://hukhymphvuyduftogcpz.supabase.co/functions/v1/legal/confidentialite?lang=en • Terms of use : https://hukhymphvuyduftogcpz.supabase.co/functions/v1/legal/cgu?lang=en © 2026 Charles Venayre · Contact: charlesvenayre@me.com